Responsible Gaming
Gambling Should Be Entertainment
At Grosvenor Casino, we want to remind you that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should be enjoyed responsibly and within your means.
Only gamble with money you can afford to lose, and never gamble to try to recover losses or escape personal problems.
Age Verification
You must be at least 18 years old to gamble in the United Kingdom. This is a legal requirement designed to protect young people from the potential harms of gambling.
If you are under 18, please do not use this website or any gambling services. Parents and guardians should monitor their children's online activity and use parental controls where available.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone else, it may indicate a gambling problem. Please seek help:
- Chasing losses by gambling more to try to win back money you've lost
- Gambling with larger amounts of money than you intended
- Spending more time gambling than planned
- Hiding gambling activities or lying about how much you gamble
- Neglecting work, family, or social responsibilities due to gambling
- Using gambling to escape problems, stress, or negative feelings
- Borrowing money to gamble or gambling with borrowed funds
- Feeling anxious, irritable, or restless when trying to cut down gambling
- Experiencing problems with relationships, finances, or health due to gambling
- Unsuccessful attempts to control or stop gambling
Self-Help Tools & Player Protection
Grosvenor Casino and our operator partners provide tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Enable pop-up reminders about how long you've been gambling and how much you've spent
- Time-Out: Take a break from gambling for a period of your choosing (hours, days, or weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from gambling services
You can also request these tools through Grosvenor Casino's customer support team. These controls are free and available to all players.
Get Help & Support
If you or someone you know is struggling with problem gambling, please reach out to one of these organizations. They offer free, confidential support:
United Kingdom
- GamCare – Free advice, support and counselling for people affected by problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
Website: www.gamstop.co.uk
Self-exclude from all participating operators - Gamblers Anonymous – Peer support meetings and fellowship for people with gambling problems
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist treatment service
Website: www.cnwl.nhs.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: BZgA (Bundeszentrale für gesundheitliche Aufklärung) – www.bzga.de
If You Need Help, Reach Out Today
Problem gambling can affect anyone, and seeking help is a sign of strength, not weakness. If you're concerned about your gambling or that of someone close to you, please contact one of the organizations listed above.
Remember: You are not alone, and help is available.